Making purchases does not require registration as a regular customer. You can make your purchase as a visitor and provide the information necessary to deliver the product when ordering. The most important thing is to provide a mobile phone number where you can be reached daily.
When buying from Lilledkoju.ee, the customer confirms and accepts the terms of sale they have read.
PRODUCT SELECTION
1. Select the desired product. When you click on a product, you will see a detailed description where you can see a picture of the product and read more information. If the product is suitable, select the required quantity and press the “buy” button.
2. In the upper right corner of the screen, you can see your shopping cart and the number of items. To see the contents of your shopping cart, click the “show cart” button in the upper right corner of the screen.
3. If you want to buy other products, continue selecting products. When purchasing each product, indicate the desired quantity and click the “buy” button.
4. To remove the product from the shopping cart, click the trash can on the same line. The product is removed from the shopping cart and the content of the cart is updated automatically.
5. If you want to change the number of items in the shopping cart, click on the number and select the desired amount.
ENTER ORDER INFORMATION
If the order is complete, follow the instructions below.
1. Fill in your information on the form. In the form that appears on the screen, you must correctly fill in the following fields: Name (subscriber’s name), phone number (subscriber’s phone number), e-mail (subscriber’s e-mail), recipient’s name, recipient’s phone number, recipient’s address, delivery date. Write the congratulatory text that will be sent to the postcard in the comment column. You are solely responsible for the correctness of the fields. It is worth noting that, as a general rule, the information of the recipient of the invoice and the recipient of the product are not the same. After entering the information, save it before selecting the shipping method.
2. Confirm your order by reading the terms of use of our online store. If you accept the terms of use, check the box next to “I accept the terms”.
3. Choose the method of receiving the goods. In order to confirm the order, you must choose the method of receiving the order. If necessary, you can also write additional information about the delivery or product-related clarifications in the comment field.
4. Choose a payment method. Below the information you have filled in, you can see the payment methods for your order. You just need to choose the payment method that suits you. If there is a need to clarify something, we will contact you by email or phone. If we do not have the desired product at the time of ordering, we will inform you of this and offer an alternative, for example, instead of a bouquet of red roses, we will offer you a bouquet of white roses. If our Offer does not suit you, you have the option to cancel the order. An order confirmation and a receipt for paying the invoice will be sent to the email address you provided.
ORDER CANCELLATION
You have the right to cancel the order before it is delivered and get the amount you paid back. You can cancel the order by calling the office at the following phone numbers…, this must be done no later than 2 days before the delivery time. You can find the company’s opening hours in the Contact section. If the cancellation of the order is received later, the order cannot be canceled anymore.
Cancellation is also not possible if it is a special order that does not belong to the finished products of the online store. If the recipient does not receive the order due to incorrect sender information, the sender is responsible for the delivery. So that we can contact you quickly in problem situations, please fill in your contact information.
Terms of order
1. Validity of the Terms
1.1 These terms and conditions are valid in all legal relationships that arise between all persons and Lilledkoju OÜ (registration code 11427279, Tartu mnt. 24, Tallinn) owned by www.kukkataksi.fi (hereinafter Kukkataksi online store) as a result of the purchase of goods from the Kukkataksi online store.
1.2 In addition to these terms and conditions, the laws governing the legal relationships arising when purchasing via the Lilledkoju online store.
1.3 The product images of the online store are illustrative and may differ from the actual products.
1.4 Kukkataksi.fi has the right to change and supplement these terms and price lists in order to develop the online store and improve reliability. Changes to the conditions and price lists can be seen on the website Kukkataksi.fi. Changes and additions to the terms and price list come into effect as soon as they are published on the website Kukkataksi.fi. If the order is placed before the new terms and conditions enter into force, the terms and conditions valid at the time the order is placed will apply, unless otherwise provided by law or these requirements.
2. Prices
2.1. All Kukkataki online store prices include VAT of 22%.
2.2. Delivery costs are added to the price according to the chosen delivery method.
2.3 The prices are valid from the moment the order is placed until its last date of validity
3. Delivery: You must provide the recipient’s phone number so that we can call and deliver the order to the recipient at a convenient time. If you do not provide a phone number, but only the delivery address and time, and if the recipient is not at the delivery location at the time of delivery, we reserve the right to:
A). informs the sender of the recipient’s absence
B). leave the order with the neighbors, and if there are no neighbors, return the flowers to the place of order.
C). If you provide the recipient’s phone number, the order may be re-attempted after a few hours.
Delivery of the order can be delayed by: incomplete / incorrect address / phone number. To avoid delays, please ensure that the information you provide is accurate and complete.
The company is not responsible if
1. If you provided an address and phone number that are incorrect or do not exist/ if the recipient does not live at this address/ if the phone number has changed and the order cannot be delivered.
2. If the address you provided is outside the city and the payment was made for delivery within the city limits, you will be notified of this and asked to pay an additional fee. If the customer refuses to pay the additional fee, the goods will be delivered, but at the expense of the value of the order.
4. Return of goods:
Flowers spoil quickly and cannot be returned. Returns are only possible if the product does not match the order.
5. Delivery costs are added to the price of the order depending on the recipient’s address.
6. When ordering, the postcard is the only information from the sender to the recipient. If there is no postcard, the sender remains anonymous.
7. Be very careful when adding recipient and sender information. The order delivery speed depends on the accuracy of your information.
8. If we do not have the desired product at the time of the order, we will inform you of this and offer an alternative (e.g. a product in a different color). If you are not satisfied with our proposal, you have the right to cancel the order.
9. If you want to cancel your order, you can do so at least 2 days before the order is completed. If your cancellation is received later, cancellation is not possible. Cancellation is also not possible if it is a special order that does not belong to the finished products on our website. Since this product is made especially for you, an advance payment is made when ordering and the final amount is paid 3 days before the order. In case of cancellation, the security deposit/advance payment is not returned.
PROTECTION OF PRIVACY
The buyer’s information is confidential and will not be disclosed to third parties, except in cases stipulated by law.
